Author: Ken Blanchard, Sheldon Bowles
Translator: Cheon-je Cho
Hardcover | 160 pages | 223*152mm
|Important! Please read before you order!|
|>>>This book is written in Korean only.|
About This Book
A Revolutionary Approach To Customer Service
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
"A great commonsense approach to customer service"
-- Jim Pattison President, The Jim Pattison Group
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."
-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
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