Hanbooks QnA

Q1. Why hasn't my Order Status or Shipping Status updated?

Hanbooks operates by placing orders in Korea first and then importing the books to the United States.

Because of this process, there is a handling period of approximately 5–10 business days before shipping begins. This handling period is separate from the actual shipping time.

Your Order Status and Shipping Status will update once the handling period has been completed and your package has been shipped.

If you have additional questions, please contact us by email.
📧 hanbooks@gmail.com

Q2. How long does shipping take?

Handling Time: Approximately 5–10 business days

Shipping Time: Approximately 3–6 business days depending on USPS and local delivery conditions.

All books are sourced from Korea after your order is placed.

Q3. Why does my USPS tracking only say "Label Created"?

"Label Created" means your shipping label has been prepared, but USPS has not yet received or scanned the package.

Tracking information will update once USPS receives and processes your shipment.

Q4. I entered the wrong shipping address.

Before shipment:

Please email us as soon as possible. We can update your shipping address before the package ships.

After shipment:

• The original shipping fee is non-refundable.
• Additional return shipping and reshipping fees may apply.
• In many cases, cancellation/refund is the simplest solution.

Q5. Can I combine multiple orders?

If your orders have not yet shipped, please contact us as soon as possible.

We will check whether your orders can be combined into one shipment.

Q6. Can my order be shipped separately if one item is delayed?

Yes.

If one item is significantly delayed, we may ship the available items first and send the remaining item separately once it becomes available.

Q7. I live nearby. Can I pick up my order?

Yes, local pickup is available.

Please leave a note when placing your order or email us with your Order Number to request local pickup.

Q8. Do you offer Next Day Shipping?

No.

Due to the nature of the U.S. shipping system, expedited services do not always guarantee next-day delivery, so we do not offer this option.

Q9. Where do the books come from?

Once an order is placed, books are sourced directly from Korea and then shipped from the United States.

Q10. I cannot find the book I am looking for.

Please email us your Book Request and we will check availability.

📧 hanbooks@gmail.com

Q11. Can I order an out-of-stock or discontinued book?

Inventory is updated manually, so availability may occasionally differ from our website.

If a title is unavailable or discontinued, we will notify you and issue a refund if necessary.

Q12. Do you sell English books?

Most books sold by Hanbooks are Korean-language editions.

Only books labeled "ENG" or "English Version" are English editions.

Q13. Is there a Korean-translated version of a book?

Please email us and we will gladly check for you.

Q14. Why does the book cover look different?

Korean publishers frequently update book covers throughout the year.

We always ship the newest available edition from the publisher.

Differences in cover design are not considered defects and cannot be exchanged or returned for this reason.

Q15. Why are Korean books more expensive than the printed Korean price?

The printed retail price applies only within Korea.

Our prices include international sourcing, overseas shipping, import handling, U.S. domestic logistics, and applicable taxes.

Q16. What is your return/exchange policy?

Returns may be requested within 7 days after receiving your order.

Original shipping charges are non-refundable for customer-requested returns or incorrect shipping addresses.

Due to international shipping limitations, exchanges are generally unavailable.

Please review our Return Policy for complete details.

Q17. Do you offer international shipping?

Yes, international shipping is available to select countries and regions.

International orders are not eligible for returns or exchanges.

Once your package has arrived in the destination country and has been handed over to the local delivery service, we are unable to contact or coordinate with the local carrier on your behalf.

If you experience any delivery issues after that point, please contact your local delivery service directly.

Q18. Do you offer magazine subscriptions?

Magazine subscriptions are available within the United States only.

International magazine subscriptions are currently unavailable due to shipping costs and delivery limitations.

Single-issue magazine purchases are still available for domestic and international customers.

Q19. Can discounts or coupons be applied to magazines?

Magazines are excluded from coupon promotions.

Due to system limitations, coupons may occasionally apply during checkout. If this happens, we may contact you by email and cancel the order.

Q20. My tracking says "Delivered," but I didn't receive my package.

Please first contact your local USPS office or your local delivery carrier.

Once a package is marked as delivered by the carrier, we are generally unable to investigate or file claims on the recipient's behalf.

Your local carrier will be able to provide the most accurate delivery information.